Round-the-clock service by KBA specialists
Along with the supply of spare parts the agreement stipulates regular maintenance of the commercial presses and monitoring production including rectifying any technical malfunctions that occur via KBA PressSupport remote maintenance. Preventative maintenance and continual press monitoring performed by experienced KBA technicians result in a high level of press reliability. Managing director Christoph Müller who is also a member of the KBA Group executive board: “Concluding service contracts offer our customers the security to get fast professional help at foreseeable costs on demand.”
High availability for economical Operation
VDM managing director Rolf Lenertz: “In this difficult competitive environment a high level of production efficiency and security have become increasingly more important for the long-term economic success of our printing company. An essential element of this is the routine maintenance and permanent monitoring of our commercial web presses by experienced professionals. We have had a trusting business relationship with KBA for decades. Therefore also from an economical point of view it was clear that we would work with KBA.”
With its 380 staff Vogel Druck und Medienservice specialises in perfect-bound and wire-stitched magazines, catalogues and brochures in the medium-volume segment. Beyond its web and sheetfed offset printing activities, the company sees itself as an all-round media service provider. The services offered include a wide range of post-press offerings (four gang-stitchers, four adhesive binders, single shrink-wrapping, online and offline addressing), advertising specials, print and online media design, database publishing, comprehensive address management and individually tailored mailroom and logistics services. Vogel Druck places the needs of its customers at the forefront of all its decisions, and accompanies them through the whole media process as a reliable professional partner and advisor.